Position:
Director Strategy, Planning, and Operations at Microsoft Corporation
Work:
Microsoft Corporation
- Seattle, WA since Jan 2010
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Director Strategy, Planning, and Operations
T-Mobile
- Seattle, WA Jan 2004 - Jul 2009
-
Vice President Customer Care
SoftBank Capital
- Denver, CO Jan 1999 - Aug 2003
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Vice President Operations Analysis
Comcast
- Denver, CO Jan 1996 - Jan 1998
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Vice President Customer Care
DDB
- Dallas, TX Jan 1992 - Jan 1996
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Executive Director of Client Services
Citi
- Dallas/, TX 1989 - 1992
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Director Call Center Operations
Montgomery Ward
- Chicago, IL 1979 - 1989
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Director Call Center Operations
Skills:
Operations Management, Outsourcing, Vendor Management, Forecasting, Financial Management, Global Delivery, Process Development, Program Management, People Management, Cross-functional Team Leadership, Employee Engagement, Customer Loyalty, Customer Experience, Customer Service, Customer Satisfaction, Customer Retention, Thought Leadership, Strategy Development, Strategic Planning, Data Analysis, Direct Marketing, Brand Loyalty, JD Power, Advertising, Regression Analysis, Predictive Modeling, Service Delivery, Call Centers, Strategy, Management, Product Management
Honor & Awards:
JD Power Customer Service Satisfaction 2005
JD Power Customer Service Satisfaction 2006 v1
JD Power Customer Service Satisfaction 2006 v2
JD Power Customer Service Satisfaction 2007 v1
JD Power Customer Service Satisfaction 2007 v2
JD Power Customer Service Satisfaction 2008
T-Mobile USA CEO Executive Boot Camp – Leadership Challenge
CEO Award For Leadership 2005 and 2007