Position:
IS Response Center Manager at Legacy Health
Industry:
Information Technology and Services
Work:
Legacy Health
- Portland, Oregon Area since Nov 2011
-
IS Response Center Manager
Providence Health and Services
May 2006 - Dec 2010
-
Service Desk & Account Team Manager
Western Wireless
Apr 2003 - Mar 2006
-
Senior Manager End User Support
Amazon.com
Sep 1999 - Oct 2002
-
Technical Project Manager
Telegroup, Inc
Aug 1996 - Sep 1999
-
Service Center Manager
Education:
University of Iowa
Bachelor's degree, Communications & English
Skills:
IT Management, System Architecture, Knowledge Management, Program Management, Privacy Law, Project Management, Vendor Management, Process Improvement, Strategic Planning, ITIL, BMC Remedy, Microsoft Exchange, IT Strategy, IT Service Management, SharePoint, Integration, Software Documentation, Account Management, Leadership, SDLC, Software Project Management, Healthcare Information Technology, Troubleshooting, Visio, Active Directory, Enterprise Software, Technical Support, Databases
Certifications:
HDI Support Center Director, Help Desk Institute 2008
ITIL Foundations 2.0, Pink Elephant 2007