Position:
Technical Writer at NewsBank, inc.
Location:
Greater Philadelphia Area
Work:
NewsBank, inc.
since Feb 2004
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Technical Writer
MediaStream
Jan 1997 - Jun 2001
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Director of Customer Support
MediaStream - Knight Ridder subsidiary
1997 - 2001
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Director of Customer Support -- SAVE
Dialog Information Services (Subsidiary Knight Ridder)
1991 - 1997
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Customer Support
MediaStream / VU/TEXT
Jan 1989 - Dec 1996
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Account Executive
Knight-Ridder Information, Inc. - DIALOG
1991 - 1994
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Quality Assurance and Customer Service Specialist
Vu/Text
1989 - 1994
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Customer Support & Training
Education:
Haverford College 1982 - 1986