Inventors:
Edward Gonzalez - Parkland FL, US
International Classification:
H04M003/00, H04M005/00
Abstract:
A system for routing outbound telephone calls between an outbound call workgroup and a third party is disclosed, including a predictive dialer configured to dial a first outbound telephone call, the predictive dialer configured and arranged to route the first outbound telephone call placed by the predictive dialer to an outbound call workgroup after a first voice authentication, the outbound call workgroup performing a second voice authentication, wherein the outbound call workgroup identifies a right-party contact on the first outbound telephone call based upon the second voice authentication, and wherein the predictive dialer dials a second outbound telephone call to the third party once the right-party contact on the first outbound telephone call is available to talk to the third party, and wherein the second outbound telephone call places the outbound call workgroup, the third party, and the right-party contact in communication with one another.