DOUGLAS L THOMPSON
Electrician in Raleigh, NC

Sr. Business Systems Analyst; IT Operations - Metrics and Reporting at NetApp, Managing Partner at Business Leader Consulting, LLC

Information Technology and Services

NetApp - Raleigh-Durham, North Carolina Area since Jan 2012 - Sr. Business Systems Analyst; IT Operations - Metrics and Reporting Business Leader Consulting, LLC since Nov 2007 - Managing Partner Cisco Systems (contract via TEKSystems) Jan 2010 - Jan 2012 - Strategic Analyst, Senior [Business, Financial, Technical] Cisco Systems (contract via TEKSystems) Apr 2010 - Dec 2010 - Program Manager, Expert - Business Planning, Portfolio & Finance Fidelity Investments (contract via Veritude) Nov 2007 - Apr 2010 - Senior Technical Program Manager Nobel Systems Apr 2007 - Sep 2007 - Chief Operating Officer (interim) Blue Cross Blue Shield of North Carolina Sep 2002 - Apr 2007 - Manager - Budgets, Efficiency, and Process Improvement Scientific Research Corporation Nov 1999 - Aug 2002 - Program Manager - United States ARMY, Decision Support Systems The MITRE Corporation Jul 1997 - Nov 1999 - Senior Information Systems Engineer - US Department of Defense

Duke University - The Fuqua School of Business 2005 - 2006
MBA, Finance, Decision Science Project Management Institute (PMI) 2004 - 2004
PMP, Program & Project Management Stevens Institute of Technology 1998 - 2000
Masters, Technology Management University of Massachusetts at Lowell 1994 - 1997
BS, Engineering, Mathematics & Computer Science Franklin Institute of Technology 1988 - 1990
AS, Engineering Technology

Financial Planning & Analysis ("FP&A"), Program Management, Decision Science, Business Strategy, Acquisition Integration, Process Improvement, Project Management, SDLC, Six Sigma, Change Management, Operations Research, Management, Financial Goals, Analysis, Management Consulting, Business Intelligence, Business Analysis, Strategy, Leadership, Cross-functional Team Leadership, Strategic Planning, Lean Manufacturing, Business Transformation, PMP, Forecasting, Project Portfolio Management, Vendor Management, Enterprise Software, Agile Methodologies, Business Process Improvement

Agile & Waterfall Development, Business Analysis, Business Intelligence, Business Strategy, Business Transformation, Change Management, Chief of Staff, Consultant, Cost Analysis, Dashboards, Data Center, Data Mining, Department of Defense (DoD), Distribution, Engineering, Establish Objectives & Targets, Expert, Finance, Financial Analysis, Financial Planning and Analysis (FP&A), Financial Services, Forecasting, Formulate Strategic Objectives, Gap Analysis, Global Teams, Government, Health Sector Management, Healthcare, Information Technology IS/IT, International, Internet, Key Performance Indicators (KPI), Leadership, Lean, Metrics & Reporting, Military, Network, Operations, PM, PMI, PMP, Predictive Analysis, Process Automation, Process Flows, Process Improvement, Process Mapping, Program Management, Project Management, Root Cause, Sales Operations, Schedule, Six Sigma, Software Development Life Cycle (SDLC), Statistics, Systems, Tactical Planning, Technology, Trend Analysis, Use Case

Chancellor's Award for Outstanding Community Service

PMP (Project Management Professional), Project Management Institute

Cisco Systems, Inc
Senior Consultant [Business Optimization, Supply Chain, Reverse Logistics] NetApp, Inc. - Durham, NC
Senior Business Systems Analyst Cisco Systems - Durham, NC
Senior Strategic Analyst Fidelity Investments - Durham, NC
Senior IT Systems Project Manager Nobel Systems Inc. - San Bernardino, CA
Head of Operations, COO (Interim) Blue Cross Blue Shield of North Carolina - Durham, NC
Manager Process Improvement Scientific Research Corporation & The MITRE Corporation - Eatontown, NJ
Program Manager U.S. Army [Senior Information Systems Engineer]

Duke University - Durham, NC
MBA in Decision Science, Statistics, Health Sector Management Stevens Institute of Technology - Hoboken, NJ
MS in Technology Management University of Massachusetts - Lowell, MA
BS in Electrical Engineering, Mathematics, Computer Science Benjamin Franklin Institute - Boston, MA
AS in Engineering Technology

LEADERSHIP: Business Strategy, Business Transformation, Change Management, Chief of Staff, Consultant, Establishing Objectives & Targets, Formulating Strategic Objectives, Gap Analysis, Global Teams, Key Performance Indicators (KPI), Program Management, Project Management METRICS: Analytics, Business Analysis, Business Intelligence, Data Mining, ETL, Extract-Transform-Load, Metrics and Reporting, Oracle, Pentaho, Business Objects, SAP, Predictive Analysis, Process Automation, Process Flows, Process Improvement, Process Mapping, Six Sigma, Lean, Trend Analysis, TECHNOLOGY: Software Development (C#, C++, JAVA), Agile Development, Use Cases, Waterfall Development, Data Centers, Information Technology IS/IT, Root Cause, Software Development Life Cycle (SDLC), Network, Operations, SharePoint FINANCE: Cost Analysis, Dashboards, Financial Planning and Analysis (FP&A), Financial Services, Forecasting SPECIFIC: Health Sector Management, Healthcare, Government, Military, Department of Defense (DoD)

CISCO SYSTEMS
Senior Analyst (Business/Financial/Technical) FIDELITY INVESTMENTS - Research Triangle Park, NC
Senior Project Manager NOBEL SYSTEMS INC - San Bernardino, CA
Head of Operations, COO (Interim) BLUE CROSS BLUE SHIELD OF NORTH CAROLINA - Durham, NC
Manager - Process Improvement SCIENTIFIC RESEARCH CORPORATION - Shrewsbury, NJ
Program Manager - U.S. Army MITRE CORPORATION - Eatontown, NJ
Senior Information Systems Engineer

Duke University - Durham, NC
MBA in Finance, Decision Science, Health Sector Management (HSM) Stevens Institute of Technology - Hoboken, NJ
MS in Technology Management University of Massachusetts - Lowell, MA
BS in Engineering, Mathematics, Computer Science Benjamin Franklin Institute - Boston, MA
Engineering Technology

PMP - Certifed Program / Project Management Professional

Wake Technical College
Student Wake Technical College - Raleigh, NC
Student United States Postal Service - Raleigh, NC
Transitional Employee City Carrier Kleen Air Research Inc - Raleigh, NC
Air Filter Technician Van Dyne Crotty INC - Orlando, FL
Service Representative American Express Travel Services - Tampa, FL
Travel Counselor