Work:
Hughes Telematics, Inc
Director, Customer Operations Support
Cox Communication - Atlanta, GA
Senior Business Process Analysts, IDR Contingency employee
Center of Excellence - Atlanta, GA
Consultant, Best Practices in Managing the Customer Experience
SunTrust Bank, Inc - Atlanta, GA
Assistant Vice President
BioLab, Inc., a Chemtura Company
Business Process Team Lead
BioLab, Inc., a Chemtura Company - Lawrenceville, GA
Director of Customer Care/Process Lead for Order to Cash
BioLab, Inc., a Chemtura Company
Director of Customer Care
Lithonia Lighting - Conyers, GA
Business Unit Group Manager, Help Desk and Order Processing
Sprint
Telecommunications/Cable Consultant/Subcontractor
BellSouth Telecommunications - Atlanta, GA
Manager, Project Manager, Business Analysts
Education:
TAG Global Sourcing - Atlanta, GA
Global Project Management Certification in Outsource Project Management
Georgia Tech Economic Development
Business Coaches
University of Phoenix
Masters of Arts in Organizational Management
University of North Florida - Jacksonville, FL
Bachelor of Business Administration in Management
Skills:
Six Sigma Green Belt, Change Management, Call Center Operations, Managing Outsource Call Centers, Business Coach, Training Leadership, Budget and P&L Process Improvements