DONALD EUGENE BROWN
Pilots at Mccurdy Rd, Indianapolis, IN
License number
Indiana A4658128
Issued Date
Jul 2015
Expiration Date
Jul 2017
Category
Airmen
Type
Authorized Aircraft Instructor
Address
Address
4421 Mccurdy Rd, Indianapolis, IN 46234
Professional information
Independent Information Technology And Services Professional
Location:
Indianapolis, Indiana Area
Industry:
Information Technology and Services
Work:
Perpetual Technologies, Inc.
- Ft. Ben Harrison Jan 2001 - Jul 2007
-
Senior Systems Analyst & Database Administrator
Defense Finance and Accounting Services
Sep 1981 - Dec 2000
-
Computer Specialist
Education:
Ball State University 1992 - 1994
MA, Public Administration Purdue University 1984 - 1989
Bachelor of Science, Computer Tecnology
MA, Public Administration Purdue University 1984 - 1989
Bachelor of Science, Computer Tecnology
Don Brown
Position:
Branch Manager at Enterprise Rent-A-Car
Location:
Indianapolis, Indiana Area
Industry:
Hospitality
Work:
Enterprise Rent-A-Car
since Feb 2011
-
Branch Manager
Indianapolis Recycling Coalition
Feb 2010 - Feb 2013
-
Event Coordinator-Intern
Indianapolis Motor Speedway Brickyard Crossing Golf Course
Apr 2009 - Nov 2009
-
Assistant Event Coordinator
Walt Disney World
Aug 2007 - Jan 2008
-
Quick Service
Education:
Indiana University-Purdue University at Indianapolis 2004 - 2010
BA, Tourism, Convention, Event, Management
BA, Tourism, Convention, Event, Management
Interests:
Traveling, watersports, golf, live music and concerts
Manager Scheduling/Logistics At Domtar
Position:
Manager Scheduling/Logistics at Domtar
Location:
Indianapolis, Indiana Area
Industry:
Paper & Forest Products
Work:
Domtar
-
Manager Scheduling/Logistics
Donald Brown - Indianapolis, IN
Work:
Blue Buffalo Company - Indianapolis, IN
Sales Representative Stout Shoes - Indianapolis, IN
Sales Associate Easter Seals Crossroads - Indianapolis, IN
Activities Assistant Johnston & Murphy - Indianapolis, IN
Sales Associate Skyline Club - Indianapolis, IN
Employee Partner
Sales Representative Stout Shoes - Indianapolis, IN
Sales Associate Easter Seals Crossroads - Indianapolis, IN
Activities Assistant Johnston & Murphy - Indianapolis, IN
Sales Associate Skyline Club - Indianapolis, IN
Employee Partner
Education:
Indiana University - Purdue University at Indianapolis - Indianapolis, IN
General Education Lawrence North High School - Indianapolis, IN
High School Diploma Frankfurt American High School
General Education Lawrence North High School - Indianapolis, IN
High School Diploma Frankfurt American High School
Donald Brown - Indianapolis, IN
Work:
McFarling Foods - Indianapolis, IN
Poultry Cutter Jerry's Landscaping - Greenwood, IN
Laborer Hebrew National - Indianapolis, IN
Blender Operator Noble Romans - Indianapolis, IN
Kitchen Prep
Poultry Cutter Jerry's Landscaping - Greenwood, IN
Laborer Hebrew National - Indianapolis, IN
Blender Operator Noble Romans - Indianapolis, IN
Kitchen Prep
Techniques For Load Distribution Processing For Call Centers And Other Processing Systems
US Patent:
7117244, Oct 3, 2006
Filed:
Aug 31, 2002
Appl. No.:
10/233024
Inventors:
Bruce Florman - Noblesville IN, US
Donald E. Brown - Indianapolis IN, US
Donald E. Brown - Indianapolis IN, US
Assignee:
Interactive Intelligence, Inc. - Indianapolis ID
International Classification:
G06F 15/16
US Classification:
709203, 709223, 709226, 709229
Abstract:
A system of networked computers is disclosed having a number of servers and a number of clients. The clients are each provided with access to server selector service and the servers are each provided with access to a server reporter service. The server selector service is operable to obtain server processing load information from the server reporter service. The server selector service is responsive to a client activation request for a software task designated for server execution to select two or more servers to interrogate for server processing load information and designate one of the servers to execute the software task based on the server processing load information obtained by this interrogation.
Wireless Communication Techniques
US Patent:
2005011, Jun 2, 2005
Filed:
Jan 3, 2005
Appl. No.:
11/028165
Inventors:
Zoran Cetusic - Avon IN, US
Donald Brown - Indianapolis IN, US
David Fuller - Noblesville IN, US
Robert Harris - Indianapolis IN, US
Donald Brown - Indianapolis IN, US
David Fuller - Noblesville IN, US
Robert Harris - Indianapolis IN, US
International Classification:
H04L012/66, H04J003/12, H04Q007/00
US Classification:
370352000, 370329000
Abstract:
A novel system is presented for providing computer telephony services to remote, mobile users. In one form, a server communicates wirelessly with a remote, mobile, personal communication subsystem that includes a wireless voice communication device and a wireless data communication device, through a voice channel and a data channel, respectively. Telephonic communications passing between the wireless voice communication device and the server are controlled by commands and/or informed by communications through the wireless data communication device. The voice channel may carry incoming and/or outgoing calls distributed by an ACD, the calls being accompanied by information transmitted through the data channel that might traditionally have been presented in a “screen pop” or other informational display. In another form, users of the subsystems request and/or receive updates through the data channel regarding the availability status of one or more other users of the system.
System And Method For Providing A Baseline For Quality Metrics In A Contact Center
US Patent:
7856095, Dec 21, 2010
Filed:
May 4, 2006
Appl. No.:
11/381661
Inventors:
Donald E. Brown - Indianapolis IN, US
Assignee:
Interactive Intelligence, Inc. - Indianapolis IN
International Classification:
H04M 3/00, H04M 5/00
US Classification:
37926506, 37926503
Abstract:
A computer-implemented system and method for assisting managers of a contact center is provided. The monitoring of agent communications is performed automatically and the communications are assigned to a group of supervisors for scoring. The scores assigned to the communications are then received and programmatically evaluated against predetermined criteria to determine the quality of the supervisors' performance. If the quality of performance is below an acceptable threshold, then the need for supervisor performance improvement is indicated. In one embodiment, the system automatically schedules a session for establishing/reinforcing a set of scoring guidelines in response to the indication.
Display Screen Or Portion Thereof With An Animated Graphical User Interface
US Patent:
D698813, Feb 4, 2014
Filed:
Jun 7, 2012
Appl. No.:
29/423995
Inventors:
Donald E Brown - Indianapolis IN, US
Assignee:
OrgSpan, Inc. - Durham NC
International Classification:
1404
US Classification:
D14488
Knowledge-Base System And Method
US Patent:
2002002, Feb 28, 2002
Filed:
Aug 16, 2001
Appl. No.:
09/931209
Inventors:
Felix Wyss - Bloomington IN, US
Stephen Hockema - Bloomington IN, US
Donald Brown - Indianapolis IN, US
Stephen Hockema - Bloomington IN, US
Donald Brown - Indianapolis IN, US
International Classification:
G06F007/00
US Classification:
707/001000, 704/001000
Abstract:
A knowledge-base system includes a processor, a database, and a matcher for matching questions of clients to answers in the database. The knowledge-base system can be administered by emails sent to the system. Question-answer entries can be added, deleted, and modified through the use of emails and/or other forms. The system can be accessed over a network or directly accessed with an administration computer. Questions and answers are separately indexed in the system to increase the accuracy of generated results. The generated response sent to the client can be modified based on the question asked, the results, and predefined templates. The system can also detect when the system receives a reply from a customer in response to sent results. Once a reply is detected, the email is forwarded to an alternate email address.