Industry:
Information Technology and Services
Work:
Visa
- San Francisco Bay Area Nov 1999 - Nov 2005
-
Director, Technical Communications
Integral (InPower)
- San Francisco Bay Area Feb 1995 - Oct 1998
-
Director, Education Services
Tesseract
- San Francisco Bay Area 1989 - 1994
-
Director, Technical Publications
Crum & Forster (Industrial Indemnity)
- San Francisco Bay Area 1979 - 1989
-
Manager, Business Systems Services
Aetna
- San Francisco Bay Area Jan 1976 - Nov 1979
-
Management Systems Analyst
Education:
California State University-Hayward
Golden Gate University
Oregon State University
University of California, Berkeley
University of Oregon
BA
Skills:
Project Management, Process Improvement, Requirements Analysis, Technical Writing, Management, Training, Analysis, Project Planning, Strategic Planning, Business Strategy, Budgets, Visio, SaaS, Content Management, Software Documentation, Agile Methodologies, Technical Communication, Enterprise Software, Program Management, FrameMaker, Software Development, Copy Editing, Technical Documentation, Electronic Payments, SharePoint, Web Project Management, Online Help, SnagIt, Vendor Management, Information Architecture, SDLC