Position:
OnCenter Estimation Software Support Engineer Level II, MCSE at On Center Software, Main Event Coordinator at San Japan 5, Professional A/V, Stage & Theater Technician (Stage Hand) at IATSE Local #51
Industry:
Information Technology and Services
Work:
On Center Software
- The Woodlands, Texas since Jun 2008
-
OnCenter Estimation Software Support Engineer Level II, MCSE
San Japan 5
- San Antonio, Texas since Aug 2012
-
Main Event Coordinator
IATSE Local #51
- Houston/Galveston Area since Jan 1998
-
Professional A/V, Stage & Theater Technician (Stage Hand)
(Experience)
Sep 1989 - 2013
-
Technical Support
On Center Software
- The Woodlands, TX Jul 2011 - Nov 2011
-
Marketing Support
Convergys
- Houston, TX Aug 2007 - Jun 2008
-
Associate Trainer, AT&T Uverse
Convergys
Sep 2006 - Jun 2008
-
Associate Trainer, Sprint-Nextel
SBC Internet Services
Jun 2005 - Aug 2007
-
Associate Trainer, SBC High Speed Internet Services
Nimeous Enterprises
- Houston/Galveston,TX Jan 1993 - Sep 2006
-
CEO
Convergys
- Houston, Texas Area 2004 - 2005
-
AT&T Quality Assurance Specialist
Mabry, Herbeck and Chilton
- Texas City, TX 1996 - 2004
-
On-Call Technical Support Consultant
Galveston Island Outdoor Theater
- Galveston, TX 1997 - 1998
-
Technical Support Consultant
Education:
College of the Mainland, Texas City, TX 1996 - 2000
Microsoft Networking, IT
Texas City High School 1996
Skills:
Netsuite, On-Screen Takeoff, Quick Bid, Digital Production Control (DPC), Performance Management, Remote Support, Hardware Support, New Hire Training, Quality Assurance, Troubleshooting, SLA, Customer Relations, Documentation, Testing, Network Design, Customer Service, Computer Hardware, Coaching, Talent Management, Process Improvement, Problem Solving, Microsoft Office, Organizational Development, Electronics, Supervisory Skills, Network Administration, Software Quality Assurance, System Testing, Analysis, Operating Systems, Instructional Design, Wireless, Team Building, Project Planning, Team Leadership, Windows, Technical Training, Software Training, Call Center, Change Management, Lotus Notes, Mentoring, Team Management, Training Delivery, Billing, SEO, Process Optimization, Generational Diversity Training, IT Security Best Practices, SQL Tuning
Interests:
PC Technology, Innovation, WAN Management, Wireless Network Design, Network Security, Training, Documentation and Process Design
Awards:
Sprint-Nextel Master Trainer Certification
Sprint
Certifications:
Microsoft MCSE, Microsoft
On Center Software Tier 2 Support Technician, On Center Software
SBC-AT&T High Speed Internet Technical Support Trainer (ADSL), SBC-AT&T
AT&T Uverse Technical Support Trainer