Skills:
Microsoft Office, Lotus Notes, Internet Explorer, Firefox, WebEx, BMC Remedy, Amdocs Clarify, Documentum, Salesforce.com, FrontPage, HTML, DynaMetric Call Recording, RoboHelp, DocumentDirect, Learning Management, Distance Learning, Instructor-led Training, Educational Technology, Articulate E-Learning Software, Call Center, Call Logging, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, E-Learning, Access, Visio, Troubleshooting, Call Centers