Work:
Aerotek Temporary Services (contract)
- Highland Park, MI Mar 2012 - Sep 2012
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Customer Service
Houston Home Health Care
- Southfield, MI Nov 2011 - Feb 2012
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Office Manager
Unicare
- Dearborn, MI Jan 2004 - Dec 2008
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Manager-Customer Care (Performance Manager)
Unicare
Mar 2001 - Dec 2003
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Training Specialist
Blue Cross Blue Shield of MI/Jawood Inc.
Apr 2000 - Mar 2001
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Analyst-Instructional Developer
Metropolitan Life Insurance Company/GM Benefit Center
Jun 1988 - Apr 2000
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Supervisor 1-Customer Service Call Center
Metropolitan Life Insurance Company/GM Benefit Center
Apr 1988 - Jun 1998
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Benefits Representative
Education:
Huston-Tillotson College
Bachelor of Arts, Business Education
University of Phoenix
Master of Arts, Organizational Management
Skills:
Human Resources, Home Health Care Services, Customer Service, Coaching, Team Building, Employee Relations, Hiring, Insurance, Internet, Microsoft Office, Negotiation, Contract Negotiations, Social Networking, Organizational Development, PowerPoint, Change Management, Quality, Teaching, Supervisory Skills, Employee Benefits, Call Centers, Team Leadership, Recruiting, Performance Management, Claim, Public Speaking, Analysis, Training