Position:
Technical Training Senior Analyst at Dell Services @ Harvard Pilgrim Health Care
Industry:
Professional Training & Coaching
Work:
Dell Services @ Harvard Pilgrim Health Care
since Nov 2011
-
Technical Training Senior Analyst
YMCA Training, Inc.
Aug 2010 - Nov 2011
-
Financial Services Academy Instructor
Health Care Training Services, Inc.
Jul 2009 - Mar 2010
-
Computer Lab Instructor/Externship Coordinator
Self Employed
Jul 2007 - Jun 2009
-
Training and Instructional Design Specialist
Computershare
Jan 2009 - May 2009
-
Investment Services Contractor
Aviva Life Insurance Company
Feb 1998 - Jun 2007
-
Training Department Manager
Boston Financial Data Services
1995 - 1998
-
Project Trainer/Supervisor
Back Bay Restaurant Group
1992 - 1995
-
Manager
Skills:
Microsoft Office, Requirements Analysis, Call Center, Scheduling, Customer Relations, Information Mapping, SnagIt, Insurance, Training, Training Delivery, Microsoft Word, Microsoft Excel, PowerPoint, Management, Outlook, Soft Skills, Workshop Facilitation, Hands-on Training, Performance Improvement, Blended Learning, Coaching, Performance Management, Talent Management, Employee Relations, Organizational Development, Team Building, Leadership Development, Needs Analysis, Career Development, Financial Services, Relationship Management, Project Planning, Technical Training, Non-profits, Management Development, Organizational Learning, Instructional Design, Interview Preparation, Interviews, Resume, Team Leadership, Business Process Improvement