Position:
Vice President, Contact Center Manager at BB&T
Work:
BB&T
- Dallas/Fort Worth Area since Oct 2012
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Vice President, Contact Center Manager
BMO Harris Bank
- Greater Chicago Area Aug 2010 - May 2012
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Vice President, Head of Call Channel Sales, Service, and Performance Management
Regions Financial Corporation
- Birmingham, Alabama Area Dec 1997 - Jul 2010
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Vice President, Head of Call Channel Sales, Service, and Performance Management
Education:
Park University
BS, Social Psychology
Skills:
Performance Management, Cross-functional Team Leadership, Sales Management, Change Management, Business Transformation, Customer Experience, Program Management, Process Development, Coaching, Campaign Management, Incentive Programs, Goal Development, Reporting & Analysis, Call Center, Process Optimization, Training & Development, Strategic Planning, Team Leadership, Employee Engagement, Customer Retention, Leadership Development, Business Process Improvement, Consumer Lending, Cross Selling, Financial Services, Call Centers, Employee Training, Retail Banking, Leadership, Organizational Development, Business Strategy, Customer Satisfaction, Business Planning, Sales, Strategy, Mergers & Acquisitions