Position:
Global Account Director at Stream Global Services
Work:
Stream Global Services
- Wellesley, MA since Nov 2011
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Global Account Director
Connextions
May 2008 - Nov 2011
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Senior Director of Client Practice
Connextions
Aug 2007 - May 2008
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Director of Operations
Sanford Wine Company
2005 - 2008
-
President
PRC
1993 - 2007
-
Director of Operations
Hancock Information Group
1993 - 2001
-
Director of Operations
Education:
University of Florida 1984 - 1988
Bachelor of Science, Advertising and Communications
Skills:
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Cross-functional Team Leadership, Customer Retention, CRM, Process Improvement, Performance Management, Business Process Improvement, Call Centers, Inbound Marketing, Service Delivery, Team Leadership, Telemarketing, Team Management, Quality Assurance, Training, Salesforce.com, Telecommunications, Call Center Development, Offshoring, Account Management, Employee Engagement, Recruiting, Leadership, Change Management, Coaching