Position:
President at Society for Technical Communication - Orlando Central Florida Chapter, Technical Communication - Lead Content Strategist at Wyndham Vacation Ownership, Vice President and Programs Director 2010-2013 at Society for Technical Communication - Orlando Central Florida Chapter
Industry:
Information Technology and Services
Work:
Society for Technical Communication - Orlando Central Florida Chapter
since Jun 2013
-
President
Wyndham Vacation Ownership
- Orlando, Florida Area since Jan 2010
-
Technical Communication - Lead Content Strategist
Society for Technical Communication - Orlando Central Florida Chapter
- Orlando, Florida Area since 2010
-
Vice President and Programs Director 2010-2013
Wyndham Vacation Ownership
Feb 2009 - Jan 2010
-
Senior Technical Writer - Consultant
Starwood Vacation Ownership
Aug 2007 - Nov 2008
-
Sr Technical Communications Developer
Starwood Vacation Ownership
Aug 2004 - Aug 2007
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Business Analyst
Orlando Utilities Commission
Apr 2004 - Aug 2004
-
Sr Technical Writer - Consultant
Marriott Vacation Club International
Mar 2003 - Feb 2004
-
Sr Technical Writer - Consultant
AAA Auto Club South
Oct 2002 - Mar 2003
-
Sr Technical Writer - Consultant
Independent Bankers Bank
Jul 2002 - Oct 2002
-
Sr Tech Comm Developer - Consultant
Data on Air, Inc.
May 2002 - Jun 2002
-
Sr Tech Comm Developer - Consultant
IRS Global Telecom, Inc.
Mar 2001 - Apr 2002
-
Sr Tech Comm Developer - Consultant
Georgia Department of Revenue
Mar 1999 - Jan 2001
-
Sr Tech Comm Developer - Consultant
CFI Investments, Inc./Westgate Resorts
Dec 1998 - Feb 1999
-
Sr Tech Comm Developer - Consultant
Turner Broadcasting
Feb 1998 - Dec 1998
-
Sr Tech Comm Developer - Consultant
Scientific Atlanta (Cisco)
Mar 1996 - Feb 1998
-
Technical Writer
SunTrust Bank
Feb 1996 - Mar 1996
-
Tech Comm Developer - Consultant
Loral Defense Systems - Atlanta, GA
Jun 1995 - Mar 1996
-
Tech Comm Developer - Consultant
FormMaker Software, Inc. - Atlanta, GA
Nov 1994 - Feb 1996
-
Tech Comm Developer - Consultant
MSI Data Corporation - Atlanta GA
Apr 1986 - Mar 1988
-
Regional Service Coordinator
Education:
Southern Polytechnic State University 1995 - 1997
Kennesaw State University 1988 - 1994
Skills:
Usability, Business Architecture, Resource Management, Employee Relations, Technical Writing, Technical Communication, Business Analysis, Strategic Planning, Operating Budgets, Forecasting, Content Development, Author-it, Content Management, Knowledge Management, Software Documentation, Media Analysis, Content Strategy, Visio, Adobe Acrobat, Online Help, Program Management, SnagIt, Technical Documentation, RoboHelp, Requirements Analysis, Training, FrameMaker, Component Content Management, Content Analysis, Collaborative Authoring, Technical Publications Management, Information Architecture, Editing, Enterprise Software, Quality Assurance, CRM
Honor & Awards:
2007- It's all About you Leader - Team Reward
2008- Elected Communications Director for It's All About You, SVO Employee Service committee focused on making SVO a more fun plan to work.
2010 ARDA Award Finalist - Technology Team - Wyndham Vacation Ownership
2010, 2011, 2012 WVO Count On Me Council! Representative for Information Technology Group
2011 - Gloria Jaffe Outstanding Technical Communicator Vision Award
2011 - STC Orlando Service Award
2012 - STC Orlando Central FL Chapter - President's Award
Certifications:
Content Management, Society for Technical Communication
Technical Communications Management, Society for Technical Communication
Content Strategy and Management, Society for Technical Communication
Strategic Information Architecture, Society for Technical Communication