Position:
Vice President Customer Experience Transformation at Charter Communications
Location:
Greater New York City Area
Work:
Charter Communications
since Mar 2011
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Vice President Customer Experience Transformation
T-Mobile, USA
Apr 2008 - Mar 2011
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Vice President Loyalty
T-Mobile, USA
Apr 2008 - Mar 2011
-
Vice President Integrated Customer Experience
DLW Associates, Inc.
Oct 2006 - Apr 2008
-
Principal
T-Mobile, USA
Sep 2003 - Oct 2006
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Vice President Human Resources
T-Mobile USA
Sep 2002 - Sep 2003
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Executive Director Customer Service
DLW Associates, Inc.
Jan 2000 - Sep 2002
-
Principal
Ameritech
Jan 1993 - Jan 1999
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Director Organizational Learning & Development
Ameritech / Indiana Bell
Jun 1973 - Dec 1992
-
Director + Various Positions
Education:
Benedictine University
Indiana University Bloomington
Skills:
Customer Experience, Call Center, Telecommunications, Leadership Development, Change Management, Performance Management, Coaching, Cross-functional Team Leadership, Succession Planning, Team Building, Organizational Development, Organizational Effectiveness, Process Improvement, Training, Business Process Improvement, Strategic Planning