MS. DEBORAH JEAN GLENNA, CACII CCS SAM
Social Work at Kalamazoo Dr, Griffin, GA

Bowen Counseling
Director manager GSA Services LLC
Director/Practitioner CSB - Griffin, GA
Practitioner/Supervisor Our Common Welfare - Decatur, GA
Project Manager Women's Recovery Center - Minneapolis, MN
Director African American Family Services - Saint Paul, MN
Manager

Capella University
Master of Science in Human Services Argosy University
Bachelor of Arts in Psychology St. Cloud Technical College
Computer Science

Management and Leadership Skills and Experience Assessed employee performance and interviewed workers about job requirements and satisfaction. Identified areas of improvement, such as in recruiting or training, and recommended solutions. Advised management about how procedures affected company effectiveness and profit. Identify how employees interact in organizations to improve working conditions and increase an organizations success. Observe workplaces firsthand and meet with managers and employees. Collaborates and builds relationships with staff, providers, advocates, constituency groups, and the public. Personal performance evaluation by communicating clear expectations of job performance and providing employees with the tools and resources they need to perform well. Develop team spirit by focusing on interpersonal skills and interactions to drive effective team performance. Experience with managing a diverse workplace Organizing and directing work efforts of cross-functional teams, customers, and vendors to produce quality results. Demonstrated ability to develop and manage budgets. Proven experience in management of multiple facilities Ability to present and speak publicly Strong ability to organize, track, and multitask Effective Team Building Skills Strong oral and written communication skills Provide trainings for employees on ways to enhance the organizations' responsiveness to an increased diversity world of customers, which improves relations with the surrounding community. Organized goals to help employees cope with change and work effectively in a diverse environment of similarities, differences, and flexibility. Demonstrated sensitivity for the feelings and needs of others, with the ability to obtain cooperation and participation of individuals and groups Communicating the organizations vision that ensures staff understands how their role is linked to the vision. Reinforces the culture by modeling behaviors expected of all employees of the organization Reinforces and supports collaboration of team members. Set the pace through expectations and example. Passion for customer service and have proven ability to communicate and inspire others to demonstrate strong client-focused service. Community Relations Represents the organization as appropriate in its relationships with members, various community organizations, contributors and supporters, government officials, various sister organizations, and other constituencies. Planning, developing, and implementing a communications or community collaboration for public relations plan for an assigned agency. Experience in developing relations with the communities being served by the organization Assesses the needs of these communities and provides leadership in terms of the programs and activities within the purpose of the organization. Ensures community people are involved throughout the organization Board and staff structure. Technical Proficiency Operating Systems: Windows (all versions) Proficiency in Microsoft Office applications (all versions) Working knowledge of LANS operating software and hardware