Inventors:
Mary A. Vasquez - Chicago IL, US
Deborah J. Adams - Charlotte NC, US
Assignee:
Bank of America Corporation - Charlotte NC
International Classification:
G06F 15/173, G06Q 10/00, G06Q 40/00
Abstract:
A system and method of automatically routing cases for processing is presented. The system and method may include identifying cases for processing at multiple entities and associating a transfer indication with the cases. The transfer indication then provides an indication to bypass a first set of routing instructions and instead to forward the case for processing to the multiple entities indicated in a second set of routing instructions.