Position:
Customer Service Professional at American Water
Industry:
Information Technology and Services
Work:
American Water
- Pensacola since Sep 2012
-
Customer Service Professional
IBM
May 2007 - Mar 2012
-
Technical Support Specialist
Chico's FAS Inc.
Oct 2006 - May 2007
-
Help Desk Technician
Federal Home Loan Bank of Atlanta
Feb 2001 - Jan 2006
-
Technical Support Specialist
Peachtree Software
Jun 1999 - Jan 2001
-
Product Specialist
Peachtree Software
Jan 1998 - Jun 1999
-
Tech II
Peachtree Software
Jun 1997 - Jan 1998
-
Tech I
Education:
Kaplan University 2007 - 2009
B.S., Business Information Security and Assurance
Pensacola Junior College 1994 - 1995
A.S., Computer Programming and Analysis
Temple Junior College 1993 - 1994
Pine Forest High School 1980 - 1983
Diploma
Skills:
Troubleshooting, System Administration, Training, Performance Management, Data Center, Analysis, Testing, Software Installation, Technical Support, Public Speaking, Active Directory, Process Improvement
Interests:
Education, Information Security, Computer Science, Business, Networking, Music
Honor & Awards:
Graduated College with a 4.0 GPA