Work:
AT&T
Aug 2007 - Feb 2009
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Service Manager Customer Relations
AT&T
Aug 2007 - Feb 2009
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SERVICES DELIVERY MANAGER
AT&T
Mar 2004 - Aug 2007
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Area Manager
SBC-BCS Winback
Mar 2004 - Aug 2007
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Area Manager
SBC
Jun 2002 - Mar 2004
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Service Representative
SBC Midwest
Jun 2002 - Mar 2004
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Service Representative/Service Leader
Ameritech
Jan 1997 - Nov 2000
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Service Order Writer
Ameritech
Jan 1995 - Nov 1996
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Technical Associate
Education:
Indiana Institute of Technology 2010 - 2013
Saginaw Valley State University 1992 - 1994
Great Lakes Junior College
Inc. - Saginaw Valley State University
Skills:
Customer Service Management, Order Fulfillment, Customer Satisfaction, Team Building, Performance Management, Sales, Training, Telecommunications, Call Center, Service Delivery, Sla, Managed Services, Customer Service, Vendor Management, Wireless, Account Management, Sales Operations, T1, Data Center, Coaching, Call Centers, Leadership