Position:
Director, Customer Contact Channels at Sears
Work:
Sears
- Hoffman Estates, IL since May 2008
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Director, Customer Contact Channels
Sears Holdings
Jul 2007 - May 2008
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Senior Leadership Program, Home Services
Expedia.com
Jun 2006 - Aug 2006
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Intern, Strategic Planning
American Express
Feb 2003 - Jul 2005
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Project Manager, Customer Service Delivery - Consumer Travel Network
American Express
Aug 2001 - Feb 2003
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Analyst, Strategic Planning Group
Education:
Harvard Business School Sep 2005 - Jun 2007
Harvard College Sep 1997 - Jun 2001
Skills:
Customer Experience, Strategic Planning, Product Management, Leadership, Analytics, Competitive Analysis, Marketing Strategy, Financial Modeling, Cross-functional Team Leadership, Strategy, Change Management, Business Process Improvement, Call Center, Operations Management, Project Management, Retail, Business Analysis, Product Development, Business Strategy, Process Improvement, E-commerce, Financial Analysis, Program Management, Sales, Business Development, Vendor Management, Management Consulting, Income Statement, Call Centers