Location:
Greater Philadelphia Area
Work:
Comcast
May 2011 - Apr 2012
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Director of Business Intelligence
Comcast
Jul 2008 - May 2011
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Senior Manager - Call Center Technology
Merrill Lynch
1999 - 2008
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Speech Engineer and IVR Professional
First Data Corporation
Nov 1998 - Nov 1999
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Programmer
Periphonics
Jun 1996 - Nov 1998
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Senior Application Developer
DSP Communications
Aug 1995 - Jun 1996
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Engineer
USAF
Sep 1986 - Mar 1990
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Military Police
Education:
State University of New York at New Paltz 1990 - 1995
Bachelors of Science, Electrical Engineering
Skills:
Business Intelligence, Speech Analytics, Customer Experience, IVR, Speech Engineering, Call Center, Customer Interaction, Release Management, Vendor Management, Production Support, Development Management, QA Management, Operations Management, Avaya, Nuance, Nexidia, Tellme, Periphonics, Telecommunications, SDLC, Integration, Product Management, Program Management, Agile Methodologies, Business Analysis, Software Project Management, Requirements Analysis, Process Improvement, Enterprise Architecture, Solution Architecture, Cross-functional Team Leadership, Professional Services, VoIP, IT Strategy, Software Development, System Deployment, Analytics, Enterprise Software, Project Management, Perl, Agile Project Management, System Architecture, Testing, SQL, Team Leadership, Technical Leadership, CTI, Technology Management, IT Management, Scrum