Work:
T-Mobile
Jan 2008 - Jun 2012
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Service Level Coordinator (Workforce Analyst)
T-Mobile
Feb 2005 - Jan 2008
-
Quality Assurance Analyst
Baden Sports
May 2003 - Jul 2004
-
Retail Production Manager
MCI Telecommunications
- Colordao Spring, Colorado Jul 1990 - Jul 2002
-
Billing Analyst(credit/revenue recoveries)
Education:
University of Colorado at Denver 1986 - 1988
Alameda High School
Skills:
Call Center, Telecommunications, Avaya, Workforce Management, Sla, Troubleshooting, Customer Satisfaction, Incident Handling, Capacity Planning, Technical Support, Executive Reporting, Metrics, Key Performance Indicators, Team Leadership, SAS programming, JCL, COBOL, Microsoft Office, SQL, Eztrieve, MVS, Syncsort, Fileaid, CA-7, Project Management