Position:
Customer Service Manager (CSM) at Orange
Work:
Orange
- El Segundo, Ca. since Mar 2011
-
Customer Service Manager (CSM)
CallSource
Feb 2005 - May 2010
-
Team Manager - Media and Publishing Division
Society International Telecommunications Aeronautics (SITA)
Jun 1994 - Oct 2003
-
Account Manager (BDM) / Technical Sales Support / Network Control Technician
Education:
L.A. Pierce College
L.A. Valley College
No. Va. Community College
United States Air Force
University of Maryland College Park
Skills:
B2B, Troubleshooting, Sales Support, Business Modeling, Customer Service, ITIL v3 Foundations Certified, ITIL V3 LSO Certified, Certified Novell Engineer, Microsoft Office 2007, Sales Operations, Direct Sales, Telecommunications
Interests:
Competition, tennis, swimming, work, travel, reading, fishing, biking, hiking, EATING.
Honor & Awards:
ITIL V3 (Foundations) certified 8/18/2011
ITIL V3 (LSO) certified 10/5/2011
Special assignment to the Pentagon, Wash DC
Airman of the Quarter, the Pentagon, Washington
D.C.
Novell Certified Netware Engineer (CNE) V3.11
SITA North American Technical Sales Support
Award – United Airlines RLA pilot project (LON)
hub.
SITA Request for Proposal (RFP) Win. Awarded
UTi Worldwide’s telecommunications for global
interconnectivity.
CallSource Request for Proposal (RFP) Win.
Wrested business away from competitor. ($1M
USD annually).
CallSource Media & Publishing business unit
account managers promoted to sales /
engineering over and above other internal business
units (2005 – 2010).