Location:
Tampa/St. Petersburg, Florida Area
Industry:
Professional Training & Coaching
Skills:
Customer Service, Customer Retention, Customer Satisfaction, Performance Improvement, Call Center, Organizational Development, Quality Assurance, Change Management, Coaching, Business Development, Consulting, Leadership Development, Strategic Planning, Solution Selling, Strategy, Cross-functional Team Leadership, Management Consulting, Leadership, Program Management, Training, Board of Director experience, Connector of People, Voice Over, Simulation Expert, Training needs assessment, Training ROI, Solution Provider, Customer Experience, Public Speaking, Key Account Management, Customer Loyalty, Consultative Selling, Performance Consulting, Training & Development, Non-manipulative selling, Voice of the Customer, Contact Centre, Microsoft Certified Professional, E-learning Development, Curriculum Development, Organizational Effectiveness, Vendor Management
Certifications:
Total Quality Management (TQM), University of South Florida