Position:
Customer Support Manager at Venyu
Work:
Venyu
- Marlboro,MA since Nov 2010
-
Customer Support Manager
Venyu
- Waltham, MA Dec 2009 - Oct 2010
-
Senior Service Engineer
AmeriVault
- Waltham, MA Nov 2007 - Dec 2009
-
Service Engineer
Senior Systems Technology
Nov 2006 - Nov 2007
-
Product Support Specialist
DG FastChannel
Oct 2004 - Aug 2006
-
2nd Shift Team Manager
fastchannel
2003 - 2006
-
technical support
FastChannel Network Inc.
Apr 2003 - Oct 2004
-
Tier 1 Technical Support
massachusetts department of education
2000 - 2001
-
technical support
virtual education space
2000 - 2001
-
user support manager
Education:
University of Massachusetts Boston 1993 - 1996
Suffolk University 1989 - 1993
Bachelor of Science (B.S.), Physics
Skills:
Customer Service, Quality Assurance, Production, Disaster Recovery, Troubleshooting, VMware, Windows, Operating Systems, Active Directory, Problem Solving, SQL, Customer Relations, Call Center, Microsoft Office, Team Building, SQL Server, Testing, TCP/IP, Hardware, Documentation, Virtualization, Excel, Servers, Computer Hardware, Outlook, Administration, Word, Mac OS X, Linux, IBM iSeries, Hyper-V, MS SQL SERVER, MS EXCHANGE SERVER, MS ACTIVE DIRECTORY, MS SHAREPOINT, MS Office Suite, Crystal Reports, Salesforce.com, Remedy, LogMeIn, EVAULT, EVAULT INFOSTAGE AGENT & DIRECTOR, ASIGRA DS CLIENT, OPERATOR, & DS SYSTEM, Replication, Data Center, SaaS, Enterprise Software, Microsoft SQL Server, Databases, Vendor Management