Work:
Harris Corporation
System Support Engineer
Education:
University of Central Florida - Orlando, FL
B.A. in English
Valencia Community College - Orlando, FL
Skills:
Data Analysis Part of the Integrated testing team that monitored US Government requirements for the Geostationary Operational Environmental Satellite R Series (GOES-R) Software. Metrics Analysis - Compiled data on costs of doing business for several disciplines (i.e., Depot, Help Desk, and Logistics). Trainer/Technical Writer Over a decade of experience authoring manuals and training material on Harris products. Have performed the role of trainer for various course provided by Harris. Designed and developed web-based manuals. Developed in-house training and procedures. Logistics - Provided supportability and sustainment services and products from troubleshooting, removal and replacement, to included production support for assembly of products. Help Desk - Performed routine maintenance of the systems, nationwide, via remote access or on the phone, and documented performance issues.