Position:
Senior Consultant at Management Consultants of Brevard
Work:
Management Consultants of Brevard
since Jul 2007
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Senior Consultant
PERCEPTA LLC
Oct 2004 - Jul 2007
-
Project Launch Manager
COMPUWARE CORPORATION
Jan 2000 - Feb 2002
-
Senior Consultant/Line of Business Manager
HARLEY - DAVIDSON MOTOR COMPANY
Oct 1998 - Oct 1999
-
Help Desk Center Manager
AMERITECH CORPORATION/AMERICAN TELEPHONE AND TELEGRAPH CORPORATION
Sep 1972 - Sep 1998
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Desktop Specialist/Network Manager
Education:
Lake Forest Graduate School of Management 1998 - 2002
Skills:
Project Management, Change Management, Vendor Management, Call Center, Process Improvement, Coaching, BPO, Business Analysis, Employee Engagement, CRM, SDLC, Team Leadership, Customer Satisfaction, Six Sigma, Performance Management