Position:
Senior Vice President Contact Center Director at Key Bank
Location:
Buffalo/Niagara, New York Area
Work:
Key Bank
- Buffalo, New York since Jul 2011
-
Senior Vice President Contact Center Director
KeyBank
Jul 2006 - Jul 2011
-
Consumer and Specialty Call Center Division Manager, Senior Vice President
HSBC
Jul 2005 - Jul 2006
-
Contact Center Director and First Vice President
HSBC
Jul 2001 - Jul 2005
-
General and Specialized Customer Service Department Manager
HSBC
Jul 1999 - Jul 2001
-
Business Advisor
HSBC
Jul 1994 - Jul 2000
-
Vice President Branch Manager
HSBC
Jul 1990 - Jul 1994
-
Small Business Development Officer
Education:
Niagara University 1987 - 1991
Master of Business Administration (MBA)
Niagara University 1982 - 1986
BS, Commerce with Management Concentration
Skills:
Goal-oriented individual with strong leadership capabilities, Customer Service Management, Sales Management, Project Management, Strategic Planning, Internal Communications, Analytical Skills, Cross-functional Collaborations, Operations Management, People Skills