Position:
Sr. Director, Customer Services, Support, and Training at YouSendIt, Board Member at Shadow Brook Swim Club and HOA
Work:
YouSendIt
- Campbell, CA since Mar 2011
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Sr. Director, Customer Services, Support, and Training
Shadow Brook Swim Club and HOA
- San Jose since Feb 2011
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Board Member
Axway
Sep 2008 - Feb 2011
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Sr. Director: Escalations Group and Critical Customer Group
Tumbleweed Communications
Sep 1999 - Sep 2008
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Sr. Director Technical Support and TAM
Skerven Morrill McPhereson Franklin Friel LLP
1998 - 1999
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System Administrator
Spiderweb Publishing
1997 - 1998
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Founder and President
Red Lobster
1991 - 1998
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Bartender
Education:
San Jose State University 1993 - 1997
BS, Geology
Skills:
Creative Problem Solving, Customer Service, Cross-functional Team Leadership, Customer Satisfaction, Messaging, Customer Retention, Key Account Management, Executive Management, Customer Relations, Customer Experience, E-commerce, Sales Support, Project Execution, Execution Management, Email Security, File Sharing, Collaboration Solutions, Email Encryption, Product Support, Coaching, Social Networking, Photography, SQL, SaaS, Project Management, Enterprise Software, Team Building, Sales Operations, Team Leadership, Strategy, Start-ups, Product Management, Salesforce.com, Management, Troubleshooting, Training, Account Management, Security, Leadership, Process Improvement, CRM, Outsourcing, Pre-sales, Solution Selling
Interests:
Scuba and competitive freediver, GA Pilot, (pre-solo, tail wheel), Photography, boating, waterskiing, real-estate and investing. Generally enjoy being outside and spending time with my lovely wife and two awesome kids.