DAVID P. RICCI
Water and Wastewater in Providence, RI

Senior Systems Consultant at Winslow Technology Group, LLC

Hospital & Health Care

Winslow Technology Group, LLC - Providence, Rhode Island Area since Apr 2013 - Senior Systems Consultant Health & Wellness Institute w/o Blue Cross Blue Shield of RI - Providence, Rhode Island Area Oct 2008 - Apr 2013 - Information Systems Manager Mortgage Master Inc Apr 2001 - Oct 2008 - Director of IT Williams Communications Group Mar 2000 - Jun 2001 - Data Technician Vector (Rhode Island Blood Center) Dec 1995 - Sep 1999 - Technical Analyst City of Pawtucket Jul 1994 - Sep 1995 - Computer Network Director / Data Technician Rhode Island College Sep 1992 - May 1994 - Team leader DCYF, State of Rhode Island Oct 1993 - Apr 1994 - Consultant/Technician

Rhode Island College 1990 - 1994
BS, CIS, Computer and Information Systems Northeastern University 1986 - 1998
Charles E. Shea

Microsoft SQL Server, VMware, Microsoft Exchange, Disaster Recovery, Servers, Cisco Technologies, VPN, Security, Sonicwall, Computer Hardware, Firewalls, Blackberry Enterprise Server, Hardware, Citrix, Switches, WAN, Network Security, Networking, Software Installation, Active Directory, Databases, Cloud Computing, Software Documentation, Infrastructure, Windows Server, VoIP, Routers, Information Security, Information Technology, Schooled in ITIL Foundation, WhatsUP Gold, VMware Workstation, VMware ESX, VMware Server, Vendor Management, Help

Golf, Department Management, Servers, Data Centers, Networking

2011 Rhode Island College Alumni Honor Roll Award

Graphic Designer at Freelance, Singer - Artist - Writer - Filmmaker - Producer at David John Ricci

Media Production

Freelance - Telecommuting since 2000 - Graphic Designer David John Ricci - Dallas, TX- Boston, MA - Providence, RI - Raleigh, NC - Freeport, ME since Sep 1985 - Singer - Artist - Writer - Filmmaker - Producer Fidelity Investments - Westlake, Texas Sep 2007 - Jul 2012 - Processing Specialist II Time Warner Cable - Raleigh, North Carolina Sep 2003 - Sep 2007 - Team Lead Technical Service     Indigo Media House - Raleigh, North Carolina Apr 1999 - Jan 2007 - Senior Graphic Designer North Carolina Division of Motor Vehicles - Raleigh, North Carolina Sep 1999 - Sep 2003 - Title Processor Arkwright Incorporated - Fiskeville, Rhode Island Jan 1997 - Apr 1999 - Graphic Design - Marketing Cliffwalker Media Entertainment - Providence, Rhode Island May 1996 - Jan 1997 - Graphic Design & Marketing Hanna Instruments Incorporated - Woonsocket, Rhode Island Jan 1994 - May 1996 - Technical Marketing & Sales

• 2008, 2009, 2010, 2011 Leadership and Teamwork Awards • 2007 Highest first call resolution 4 months consecutively for the Central North Carolina Division   • 2006 Service Award for Excellence  • 2005 3rd highest first call resolution for the Central North Carolina Division  • Increased first call resolution over 50% for service team through specialized training and tracking  • 2006 & 2007 annual reviews: Excellent /Outstanding in performance, team work & customer service  • 1st place award at PMA trade event  in 1998 for best print  • Awarded partnership with Cliffwalker Media Entertainment (film production company)  • Awarded lead position for projects in development  • Worked with producers of other films on special projects  • Awarded a role in the film “Code of Ethics” by several the executive producers  • Raised Florida Sales Territory Sales by 125%  • Raised South East Territory Revenue by150%  • Received the highest rating by QC • Team received the award for best team of the

David John Ricci
Filmmaker / Musician / Author / Graphic Design / Social Media Fidelity Investments - Westlake, TX
Money In Processing Specialist II Fidelity Investments - Cary, NC
401k Specialist Time Warner Cable - Morrisville, NC
Broad Band Technical Service & Team Leader Indigo Media House - Raleigh, NC
Senior Graphic Designer North Carolina Division of Motor Vehicles - Raleigh, NC
Title Processor Arkwright Incorporated - Fiskeville, RI
Graphic Design & Marketing Cliffwalker Media Entertainment - Providence, RI
Graphic Design, Marketing & Film Production Hanna Instruments Incorporated - Woonsocket, RI
Technical Marketing & Sales

Performance and Awards 2008, 2009, 2010, 2011 Leadership and Teamwork Awards 2007 Highest first call resolution 4 months consecutively for the Central North Carolina Division 2006 Service Award for Excellence 2005 3rd highest first call resolution for the Central North Carolina Division Increased first call resolution over 50% for service team through specialized training and tracking 2006 & 2007 annual reviews: Excellent /Outstanding in performance, team work & customer service 1st place award at PMA trade event in 1998 for best print Awarded partnership with Cliffwalker Media Entertainment (film production company) Awarded lead position for projects in development Worked with producers of other films on special projects Awarded a role in the film Code of Ethics by several the executive producers Raised Florida Sales Territory Sales by 125% Raised South East Territory Revenue by150% Received the highest rating by QC Team received the award for best team of the month January 2008 Best consistent AHT (average handle time) Abilities Advertising & Marketing National and Regional magazine and newspaper ad design Yellow Page advertising Web advertising images Small, large and new business marketing Circular tracking implementation databases Trade show corporate and product marketing Branding Brand development Corporate identity (logotype, mark/symbol, letterhead and business card, etc.) Identity development matching the client/corporate strategic objectives) Facilitate the visualize brand concept with the corporate identity/objective Graphic Design Marketing collateral Sales slicks Direct mail Corporate training materials Product guides Large Format Printing Trade show: space and booth design & event graphics Promotional collateral Photo Retouching and special effects Signage Product displays Product labels and tags Site design Image creation Client and Customer Services Process improvement Development Research Informational product and service guides for customers and internal employees Proprietary information database development Technical Support and Resource Solution evaluation and implementation Technical Services Troubleshoot and repair digital, RF, high speed data, wireless and Ethernet routing & VOIP Large and Small Format Printing Product benchmarks Management and Training Supervisory and management capabilities New employee training Training procedures and manuals Scheduling Work assignment routing Contact and field coordination New Hire Information and Procedures (Creation/Implementation) Software, hardware, tools and supply coordination Software * Microsoft Office Suite * Final Cut Pro X * Logic Pro * Adobe Creative Suite * Character Based Systems * Salesforce

Owner at Odyssey Interiors Ltd.

Building Materials

hr manager at talbot

Construction