DR. DAVID NELSON ANDERSON, MD
Radiology at Medical Center Blvd, Lawrenceville, GA

2004023, Nov 25, 2004

May 20, 2003

10/441465

David Anderson - Lawrenceville GA, US

H04M003/00, H04M005/00, H04M011/00, H04M003/42

379/266070, 379/210010, 379/088140

A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an auto-dialing device. Notification is received at a voice platform that the potential customer has answered the telephone call. The voice platform includes a text-to-speech device and a speech recognition device. In response to receiving the notification, a verbal greeting is sent to the potential customer. The greeting is provided by the text-to-speech device. The method further comprises conversing with the potential customer via the voice platform in response to sending the verbal greeting. The conversing includes receiving a message from the potential customer via the speech recognition device. Information is provided to the potential customer responsive to the message. The telephone call is ended responsive to the conversing and telephone call data is transmitted to a database in response to the telephone call ending.

2009003, Feb 5, 2009

Jul 31, 2007

11/888074

David J. Anderson - Lawrenceville GA, US

H04M 1/64, G06F 17/27

379 8801, 379 8822, 704 9, 704E15022

Embodiments are provided for utilizing speech analytics for automatically managing messages in a communications network. A message from a calling party to an unavailable called party is recorded in a messaging management module. The messaging management module automatically identifies a category for assigning to the content of the message based on information associated with the unavailable called party or a calling party and associates a language model with the message content based on the category. An analysis module utilizes the language model to identify grammar making up the message content. The messaging management module automatically performs a messaging management function on the message content based on a set of rules. The messaging management function may include automatically determining a priority for the message (enabling the message to be retrieved out of order) or automatically triggering an action in response to the message which is directed to the unavailable called party.

5937168, Aug 10, 1999

May 30, 1997

8/866228

Dewey Charles Anderson - Roswell GA
Senis Busayapongchai - Tucker GA
Audrey Dibrell - Alpharetta GA
David J. Anderson - Lawrenceville GA

BellSouth Corporation - Atlanta GA

G06F 1730

39520068

After an origination module (OM) receives information, a packet is transmitted to a routing architecture (RA) for routing to a destination module (DM) designated by the router packet. The RA interprets the router packet and adaptively routes the router packet to the DM so that the router packet is quickly processed by the DM. If the DM's queue is empty and the DM is not processing any other packets, the RA places the router packet in the queue and the DM reads its queue to process the router packet. If there is another router packet being processed by the DM, the RA adapts by placing the router packet in the queue. Once processing of the other router packet is complete, the DM processes the router packet in the queue. If there is already another router packet pending within the DM's queue, the RA adapts by creating another DM in memory to process the router packet. If the router packet is not processed by the DM within a predetermined amount of time, the RA adapts by sending an interrupt to cancel processing within the DM and ensure that the router packet is next to be processed.

2012028, Nov 15, 2012

Jul 20, 2012

13/554545

David J. Anderson - Lawrenceville GA, US

AT&T Intellectual Property I, L.P. - Atlanta GA

H04M 1/64

379 8822

Embodiments are provided for utilizing speech analytics for automatically managing messages in a communications network. A message from a calling party to an unavailable called party is recorded in a messaging management module. The messaging management module automatically identifies a category for assigning to the content of the message based on information associated with the unavailable called party or a calling party and associates a language model with the message content based on the category. An analysis module utilizes the language model to identify grammar making up the message content. The messaging management module automatically performs a messaging management function on the message content based on a set of rules. The messaging management function may include automatically determining a priority for the message (enabling the message to be retrieved out of order) or automatically triggering an action in response to the message which is directed to the unavailable called party.

2013008, Apr 4, 2013

Nov 28, 2012

13/687430

David Anderson - Lawrenceville GA, US

AT&T INTELLECTUAL PROPERTY I, L.P. - Atlanta GA

H04M 1/656

379 8808

Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

6005860, Dec 21, 1999

Dec 9, 1998

9/208198

Dewey Charles Anderson - Roswell GA
Senis Busayapongchai - Tucker GA
Audrey Dibrell - Alpharetta GA
David J. Anderson - Lawrenceville GA

BellSouth Intellectual Property Corp. - Wilmington DE

G06F 1730

370352

Routing information between an origination module and a destination module using a routing architecture. After an origination module (OM) receives information, a packet is transmitted to a routing architecture (RA) for routing to a destination module (DM) designated by the router packet. The RA interprets the router packet and adaptively routes the router packet to the DM so that the router packet is quickly processed by the DM. If the DM's queue is empty and the DM is not processing any other packets, the RA places the router packet in the queue and the DM reads its queue to process the router packet. If there is another router packet being processed by the DM, the RA adapts by placing the router packet in the queue. Once processing of the other router packet is complete, the DM processes the router packet in the queue. If there is already another router packet pending within the DM's queue, the RA adapts by creating another DM in memory to process the router packet.

7376640, May 20, 2008

Nov 14, 2000

09/710955

David J. Anderson - Lawrenceville GA, US
Senis Busayapongchai - Tucker GA, US

G06F 17/30

707 3, 707 4, 707 5, 707 10, 701201, 701207, 701208, 701209, 701211

A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.

2007011, May 24, 2007

Nov 18, 2005

11/283076

David Anderson - Lawrenceville GA, US
Michael Denny - Sharpsburg GA, US

G06F 15/16

709227000

Included is a method for communicating session information to a first communications device, the session information being related to a communications that is established between a second communications device and a third communications device. Embodiments of the method include receiving session information related to the second communications device and storing at least a portion of the session information related to the second communications device. Embodiments of the method also include communicating at least a portion of the session information to the first communications device and resuming the communications session with the first device and the third device using at least a portion of the session information.