Work:
Techzilla
Tier II Technical Support Specialist
Business Technology Services, Florida Gulf Coast University - Fort Myers, FL
Help Desk Technician
Education:
Florida Gulf Coast University - Fort Myers, FL
Bachelor of Science in Computer Information Systems
Florida International University - Miami, FL
Master of Science in Information Technology
Skills:
Active Directory, Computer Hardware, Computer Maintenance, Computer Repair, Customer Service, Help Desk Support, Internet Explorer, Mac OS X, McAfee, Microsoft Lync 2010, Microsoft Security... Microsoft Visio 2010 Microsoft Office Microsoft Visual Studio... Microsoft SQL Server NetBeans IDE Numera Remote, Numera Track-It! , People Skills, Problem Management, Salesforce, SCCM, TeamViewer , TightVNC , Windows XP Pro, Windows Vista , Windows 7