Position:
Global Contact Center Director of Strategy and Planning at MoneyGram International
Work:
MoneyGram International
- Greater Denver Area since Oct 2012
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Global Contact Center Director of Strategy and Planning
Booz Allen Hamilton
- Greater Denver Area Jun 2010 - Oct 2012
-
Lead Associate with Booz Allen Hamilton
Byrne Urban Scholars
Jul 2010 - Feb 2011
-
Mentor
Eagle Creek Software Services
Jan 2010 - Apr 2010
-
Principal Consultant UCM Architect
AVAYA
Oct 2007 - Apr 2009
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Senior Manager - Functional Architect CRM Solutions & Customer Master Data
Avaya
Mar 2006 - Oct 2007
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Senior Manager - Global Process Owner
Avaya
Sep 2004 - Mar 2006
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Operations Manager, Contact Center Globalization Lead
Avaya
Jul 2000 - Oct 2002
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Operations Manager– Customer Account and Security Team, eBusiness Team
Avaya
Sep 1999 - Jun 2000
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Business Manager - Special Accounts
Devereux Cleo Wallace
Apr 1995 - Jun 1998
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Residential Unit Manager
Education:
Naropa University 1995 - 1998
Graduate Study, Clinical Psychology
Austin College 1989 - 1993
BA, Psychology, Art
Skills:
Contact Center Design, Business Transformation, Operations Management, Strategic Planning, Workforce Management, Customer Interaction Management, Management Consulting, Customer Service, Telecommunications, Program Management, Call Center, Call Centers, Cross-functional Team Leadership, Process Improvement, Product Management, Change Management, Leadership, Management
Interests:
Business Transformation and Strategy, Contact Center Operations, Contact Center Technology, Process Improvement, Call Center Operations, Shared Services, Services Organizations