Position:
Sr. Director - Client Services at Sutherland Global Services
Work:
Sutherland Global Services
since Oct 2012
-
Sr. Director - Client Services
Eventus Solutions Group, LLC
- Englewood, CO Dec 2011 - Oct 2012
-
Director of Operations
NexxLinx
Oct 2011 - Dec 2011
-
Vice President - Client Programs
TeleTech Holdings
Aug 2008 - Dec 2010
-
Vice President - Client Partner
TeleTech
Jul 2007 - Dec 2010
-
Vice President: Pre-Sales Operations
Teleperformance
1997 - 2005
-
Vice President
Market USA/Teleperformance USA
1997 - 2005
-
Vice President - Client Services
Affiliated Computer Services
1996 - 1997
-
Vice President - Operations
Zacson
1990 - 1992
-
Account Manager
Education:
University of Nebraska-Lincoln 1983 - 1986
Bachelors, Business Administration
Texas Christian University 1981 - 1983
Skills:
Leadership, Training, Customer Experience Management, Program Management, Management, Analytics, Quality Assurance, Staff Development, Call Center, BPO, Customer Experience, Outsourcing, Vendor Management, Operations Management, Telecommunications, Customer Satisfaction, Customer Retention, Process Improvement, Coaching, Account Management, Call Centers, CRM, Business Process Improvement, Workforce Management, Executive Management, Team Management, Contact Centers, Forecasting, Pre-sales, Cross-functional Team Leadership, Team Building, Collaboration, Service Delivery, Sales, Salesforce.com, Call Center Development, Project Management, P&L Management, Business Development, Team Leadership, Strategic Partnerships, Innovation, Business Strategy, Strategic Planning, Strategy, Business Analysis, Time Management, Performance Management, Start-ups, Offshoring