Skills:
Call Center, Software Development, Workforce Management, Vendor Management, SDLC, Project Portfolio Management, BPO, Call Centers, Outsourcing, Visio, Business Process Improvement, IVR, SaaS, Process Improvement, Business Analysis, Enterprise Software, Software Project Management, Cross-functional Team Leadership, Project Management, Leadership, Contact Centers, Management, Managed Services, ACD, Telecommunications, CRM
Certifications:
Project Management Professional (PMP), Project Management Institute (PMI)