Position:
Premium Service Desk Officer/Sr. Analyst at Bank of America
Location:
Charlotte, North Carolina Area
Work:
Bank of America
- Charlotte, North Carolina Area since Dec 2003
-
Premium Service Desk Officer/Sr. Analyst
Adecco
Jun 2003 - Oct 2003
-
CRE Pricing Administrator
McLeod Addictive Disease Center
Nov 2002 - Jan 2003
-
PC/Network Technician
Sitel
Dec 2001 - Nov 2002
-
Subscriber Advisor
Volt
Dec 2000 - Oct 2001
-
Support Professional
CGS
Dec 1999 - Dec 2000
-
Technical Support Representative
CompUSA
Dec 1998 - Dec 1999
-
Certified Technician
Education:
Pfeiffer University 1983 - 1987
Bachelor of Science, Computer Information Systems
Skills:
Software Documentation, Troubleshooting, SharePoint, Technical Support, Customer Service, Microsoft Office
Honor & Awards:
Microsoft Certified Systems Engineer (MCSE) on Windows NT 4
Microsoft Certified Professional: Networking Essentials, Windows NT 4 Workstation, Windows NT 4 Server, Windows NT 4 Server in the Enterprise, Implementing TCP/IP, SQL Server 7 Design and Implementation, Exchange Server 5.5 Administration, Implementing Windows 2000 Directory Services, Designing Windows 2000 Directory Services
CompTIA A+ Certified
CompTIA Security+ Certified
Microsoft Certified Desktop Support Technician