DAVID L WILLIAMS
Electrician at Parmer Ln, Austin, TX

Bandleader at Beautiful Supermachines, Live Sound Reinforcement at Beerland, Red 7, Mohawk, etc, etc, Recording, mixing, mastering at Sonic Boddhisatva

Computer Software

Beautiful Supermachines since 2006 - Bandleader Beerland, Red 7, Mohawk, etc, etc - Austin, Texas since 1989 - Live Sound Reinforcement Sonic Boddhisatva - Anywhere since 1977 - Recording, mixing, mastering Slideluck Potshow - Austin, Texas Area 2009 - 2010 - Co-founder, Austin branch Open Labs Apr 2007 - Apr 2009 - Tech Support Manager Apple Computer 1999 - 2004 - Tech Support The Dallas Morning News Jan 2001 - Aug 2002 - Freelance Writer Austin American-Statesman Jan 2000 - Jan 2002 - Freelance Writer The Austin Chronicle Feb 1999 - Apr 2000 - Freelance Writer Unheard/Rock On 1993 - 1994 - Idea Man/Instigator Spin Magazine 1992 - 1993 - Freelance Writer

Customer Satisfaction, Product Support, Writing, Idea Generation, Idea Creation, Department Management, Supervisory Skills, Great People Skills, Staff Training, Telephone Support, Newsletter Production, Live Sound, Music Production, Audio Mixing, Mastering, Internal Communications, Testing, Customer Service, Journalism, Digital Journalism, Music Journalism, Digital Music Marketing, Listening to Music, Music Creation, VST, Reaper, Mic Placement, Neve, Verbal De-escalation, Songwriting, Studio Recording, Remixing, Music Supervision, OS X, Concept Refinement, Product Naming, Company Naming, Sound

Music, production, nanotechnology, fiction, cosmology, reading, writing, egg nog.

Gold record awarded for sales, "Colors" soundtrack. Best Avant-Garde/Experimental Band, 1988, Dallas Observer Music Awards. "Red Apples" awarded by colleagues for creating frontline internal training at Apple for USB and Airport BaseStation.

Quality Analyst at HHSC

Hospital & Health Care

HHSC since Feb 2010 - Quality Analyst Colinas Healthcare Jan 2010 - Feb 2010 - Controller St. Jude Medical 2008 - 2009 - Financial Anaylst/Contract Development Anaylst Cornerstone Healthcare Group 2005 - 2008 - Financial Anaylst EDS Jan 2000 - 2003 - Managing Consultant Chaptec Solutions Company 1998 - 2000 - Director, Customer Service and Support SAP America, Inc 1994 - 1998 - Site Manager, SAP Customer Support Center DuPont 1989 - 1994 - Senior Anayst IBM Corporation 1978 - 1989 - Manager, Site General Accounting

University of Minnesota - Carlson School of Management 1973 - 1978
BS, Finance University of Minnesota-Twin Cities 1973 - 1978
BS Business, Finance

Project Management, SAP, Project Planning, Business Planning, Management, Analysis, Accounting, Leadership, Cross-functional Team Leadership, Process Improvement, Contract Management

Founding Distributor at SoZo Global LLC, Owner at D&L Demolition, Executive Director at Crowe's Nest Farm, Inc.

Environmental Services

SoZo Global LLC since Sep 2009 - Founding Distributor D&L Demolition since Dec 2000 - Owner Crowe's Nest Farm, Inc. since Mar 1983 - Executive Director

Networking; Life-science education; Health & wellness; Organic farming; Politics

Founding Distributor for SoZo Global,LLC

Open Labs - Austin, TX
Tech Support Manager Studio Producer/Engineer/Consultant - Austin, NY Spin Magazine, Austin Chronicle, Austin American-Statesman, Dallas Morning News
Freelance Journalist

Led department and provided customer support to top tier clients, including Timbaland, Teddy Riley, My Morning Jacket. Created standards for team meetings, metrics and planned with a consultant the move to paid support/scheduled support including growth projections for call load and staffing. Particular strengths include: gaining agreement with various internal departments for best solutions resulting in customer retention and highest possible satisfaction, motivating and guiding the team through increasing call loads, training, monitoring customer issue/failure trends, excellent written and verbal communication skills, and a particular satisfaction in my own skill in "turning around" angry or dissatisfied customers-- even through outbreaks of "known/hot issues." In customer surveys and feedback during live promotional broadcasts/product annoucments, support was consistently rated the best reason to own the company's products. A video compilation of these statements is available on request.

Operations Analysis Sr Analyst at Dell

Information Technology and Services

Dell since Apr 2007 - Operations Analysis Sr Analyst MetroCast Cablevision Jul 2004 - Jan 2007 - Technical Support Engineer

University of Massachusetts, Amherst 1978 - 1980
none, General Studies New Hampton School 1974 - 1978
High School, General Studies

Call Center Administration, Laptop repair, Help Desk Support, Windows 7, Windows Vista, Windows XP Pro, Office 2010, Laptops, Break Fix, Microsoft Office 2007, HTML, Customer Service, Desktop Computers, Call Centers, Customer Oriented, BMC Remedy, Avaya one-X, Avaya CMS Supervisor, VPN, Lync, Blackberry, Android, Windows Phone, Dell Computers, Desktop Repair, Safeboot

Running, Weight Lifting, Photography, Travel, Fishing

Trading Support Specialist at RGM Advisors, LLC

Information Technology and Services

RGM Advisors, LLC since 2009 - Trading Support Specialist Deloitte Jun 2007 - Mar 2009 - Senior Systems Administrator (contract) IBM 2005 - 2007 - Level 3 Support – Development Support Specialist Deloitte Aug 2002 - Sep 2005 - Systems Analyst (contract) Veritas Medicine 2000 - 2002 - Sr. Systems Administrator Bose Corporation 1995 - 2000 - Systems Administrator MIT IS 1989 - 1994 - Student Consultant

Unix, Perl

Principal at Ojeda Middle School

Education Management

Ojeda Middle School - Austin TX since Jul 2010 - Principal Del Valle High School 2005 - 2010 - Assistant Principal

Commercial Real Estate