Position:
Director at PwC Advisory Services
Work:
PwC Advisory Services
since Nov 2010
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Director
Diamond Management & Technology Consultants
Sep 2005 - Nov 2010
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Principal
Inova Health System
Oct 2000 - Jul 2003
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Senior Payroll Systems Analyst
American Management Systems
Aug 1998 - Sep 2000
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Business Analyst
Education:
UCLA Anderson School of Management Sep 2003 - Jun 2005
MBA, Strategic Management and Entrepreneurship
College of William & Mary Aug 1994 - May 1998
BA, Economics
Skills:
Retail Banking, Internet Banking, Mobile Banking, Branch Banking, Payments, Mobile Payments, Mortgage Lending, Consumer Lending, Contact Center Design, Innovation Management, Business Transformation, Strategic Planning, Business Strategy, Business Architecture, Product Strategy, Channel Management, Channel Optimization, Customer Insight, Customer Experience, Customer Engagement, Customer Loyalty, Customer Retention, Customer Lifecycle Management, Product Portfolio, Product Design, Product Management, Organizational Effectiveness, Organizational Design, Business Process Design, Business Process Improvement, Process Mapping, Process Optimization, IT Strategy, Project Portfolio Management, Project Planning, Program Design, Program Management, Executive Management, Executive Communications, Executive Reporting, Dashboards, Business Analytics, Business Analysis, Analytics, Reporting & Analysis, Change Management, Training & Development, Management Consulting, Public Speaking