David L Peterson
Burglar Alarm in Riverton, UT
License number
Utah 297488-6502
Issued Date
Sep 10, 1992
Expiration Date
Oct 5, 1993
Category
Burglar Alarm
Type
Burglar Alarm Company Agent
Address
Address
Riverton, UT
Professional information
Skills Based Routing Method And System For Call Center
US Patent:
7321298, Jan 22, 2008
Filed:
Oct 10, 2005
Appl. No.:
11/247646
Inventors:
J. Andrew Judkins - Centerville UT, US
Michael Shelton - Salt Lake City UT, US
David Peterson - Riverton UT, US
Michael Shelton - Salt Lake City UT, US
David Peterson - Riverton UT, US
Assignee:
Harris Corporation - Melbourne FL
International Classification:
G08B 29/00
US Classification:
340506, 340 31, 379219, 379223
Abstract:
A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor window is displayed as a result of user input as part of a graphical user interface for the call center. The script editor window includes a script display area. Script icons are representative of ACD and IVR scripting actions and are dragged from an action toolbar into the script display area. The script icons are linked based on user input in the order which represents the IVR and ACD scripting within the call center.