Work:
SepSensor, Inc.
Feb 2011 - Oct 2012
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VP of Customer Service
Health Dialog, Inc
Apr 2003 - Apr 2010
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Director of Facilities
Open Services, Inc
Jul 2000 - Apr 2003
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Director of Pre-Sales & Customer Call Center Support
Kronos, inc.
Jul 1998 - Jul 2000
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Director of Advanced Call Center Support Services
Silicon Graphics Computer Systems, Inc.
Sep 1988 - Jul 1998
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Northeast Regional Support Manager
Education:
Fitchburg State College 1975 - 1980
BS, Technologies & Industrial Sciences
Skills:
Process Improvement, Project Management, Strategic Planning, Vendor Management, Management, Cross-functional Team Leadership, Operations Management, CRM, Leadership, Disaster Recovery, Contract Negotiation, Budgets, Consulting, Project Planning, Forecasting, Start-ups, Performance Management, Inventory Management, Business Strategy, Sales, Mergers, Microsoft Office, Negotiation, Account Management, Coaching, Vendor Relationships, Program Management, Team Leadership, Recruiting, Strategy, Customer Service, Healthcare, Training, Human Resources, Sales Operations, Customer Satisfaction, Contract Management, Telecommunications