Position:
Director of Shared Services at The Outsource Group
Work:
The Outsource Group
- Greater St. Louis Area since Sep 2012
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Director of Shared Services
The Outsource Group
Mar 2011 - Aug 2012
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Director of Operations
I.C. System
Jun 2007 - Dec 2010
-
Director of Operations
I.C. System
Jun 2005 - Jun 2007
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Collections Operations Manager
Asset Acceptance
Nov 2002 - Feb 2005
-
Collections Supervisor
Spyglass Consulting & Investigations
Apr 2000 - Mar 2003
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President / Owner
Pinkerton Consulting & Investigations
Jun 1997 - Mar 2000
-
Senior Investigator
Michigan State University
Aug 1996 - May 1998
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Graduate Teaching Assistant, School of Criminal Justice
Education:
Michigan State University 1996 - 1998
Master of Science, Management
Valparaiso University School of Law 1993 - 1994
Michigan State University 1988 - 1993
Bechelor of Arts, Criminal Justice & Psychology
Skills:
Call Center, Collections, Operations Management, Healthcare, Revenue Cycle, Accounts Receivable, Process Improvement, Analytics, Problem Solving, Workflow, Leadership, Portfolio Management, Key Performance Indicators, Management, Coaching, Team Building, Strategic Planning, Revenue Cycle Management, Negotiation, New Business Development, Credit, Insurance, Business Analysis, Team Leadership, Analysis, Employee Relations, Program Management, Customer Satisfaction, Outsourcing, Software Documentation, Customer Service, Risk Management, Business Process Improvement, Financial Analysis, Business Strategy, Project Management, Budgets, Account Management, System Administration, CRM, Training, Microsoft Excel, Forecasting, Call Centers, Executive Management, HIPAA, Strategy, Time Management, Start-ups, Performance Management
Interests:
Spending time with family, aviation (private pilot), building models, tennis
Honor & Awards:
Certified Professional Collection Specialist (ACA)
Certified Healthcare Collection Specialist (ACA)
Certified Patient Account Technician (AAHAM)
Certifications:
Certified Patient Account Technician, American Association of Healthcare Administrative Managment
Certified Healthcare Collection Specialist, ACA International
Certified Professional Collection Specialist, ACA International