Position:
Technical Support Specialist at T-Mobile
Work:
T-Mobile
- Mission, TX since Sep 2010
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Technical Support Specialist
Convergys Corporation
2009 - 2010
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Team Leader II CC
Teleperformance Mexico
2007 - 2009
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CC Supervisor
Education:
The University of Texas-Pan American 2001 - 2006
Skills:
IVR, Call Center, Telecommunications, Avaya, Call Center Development, Vendor Management, Telemarketing, Customer Experience, Workforce Management, CTI, Customer Satisfaction, Testing, Data Center, Troubleshooting, VoIP, Technical Support