David Eugene Phelps
Engineers in Colorado Springs, CO

6389126, May 14, 2002

May 7, 1998

09/074050

Greg Bjornberg - Colorado Springs CO
Dale Cobb - Colorado Springs CO
David Phelps - Colorado Springs CO
Phyllis D. Santa - Larkspur CO

MCI Communications Corporation - Washington DC

H04M 164

37920103, 379 671, 379 8822, 37920112, 37910005, 37920702

A system and method for provisioning application and data files to a plurality of real-time processing nodes within a telecommunications network. The system comprises a user interface for accepting commands from a user to deactivate, activate, deploy, or delete application and data files, an application database for storing the application and data files, and an interface to monitor the operational state of the plurality of real-time processing nodes. The method includes the steps of using a plurality of state tables to monitor the state of the application and data files and deploying the application and data files to the plurality of real-time processing nodes according to commands received from the user interface, the plurality of state tables, and the operational state of the nodes. The invention is particularly suited to provisioning a network of advanced interactive voice response (IVR) service platforms with customer IVR application and data files.

6647111, Nov 11, 2003

May 7, 1998

09/073887

Greg Bjornberg - Colorado Springs CO
Dale Cobb - Colorado Springs CO
David Phelps - Colorado Springs CO
Phyllis D. Santa - Larkspur CO

MCI Communications Corporation - Washington DC

H04M 700

37922001, 37920103, 37922106, 37922108

A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

7623644, Nov 24, 2009

Jul 3, 2003

10/613054

Greg Bjornberg - Colorado Springs CO, US
Dale Cobb - Colorado Springs CO, US
David Phelps - Colorado Springs CO, US
Phyllis D. Santa - Larkspur CO, US

MCI Communications Corporation - Ashburn VA

H04M 3/42

37920103, 379 8818, 37922106

A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

2013014, Jun 13, 2013

Dec 12, 2011

13/323066

David E. PHELPS - Colorado Springs CO, US
Brian S. Badger - Divide CO, US
John Macedo - Clearwater FL, US
Gregory J. Bjornberg - Colorado Springs CO, US
John Rivera - Colorado Springs CO, US

VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ

H04M 1/658

379 8804

A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.

2013014, Jun 13, 2013

Dec 12, 2011

13/323087

David E. Phelps - Colorado Springs CO, US
Brian S. Badger - Divide CO, US
John Macedo - Clearwater FL, US
Gregory J. Bjornberg - Colorado Springs CO, US
John Rivera - Colorado Springs CO, US

VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ

H04M 1/656

379 8801

A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.

2007007, Mar 29, 2007

Sep 27, 2005

11/235833

David Phelps - Colorado Springs CO, US
Brian Badger - Colorado Springs CO, US

MCI, Inc. - Ashburn VA

H04L 12/16, H04L 12/66, H04Q 11/00

370352000, 370270000

An approach provides network-based call processing. A packetized voice call is received from a first station. The packetized voice call is queued at a pre-designated queue maintained within a network of a service provider. Further, the packetized voice call is selectively forwarded to a second station.

2013014, Jun 13, 2013

Dec 12, 2011

13/323075

David E. PHELPS - Colorado Springs CO, US
Brian S. Badger - Divide CO, US
John Macedo - Clearwater CO, US
Gregory J. Bjornberg - Colorado Springs CO, US
John Rivera - Colorado Springs CO, US

VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ

H04M 1/658, H04M 1/65

379 8801, 379 8817

A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.

8315363, Nov 20, 2012

Aug 8, 2008

12/188562

David Phelps - Colorado Springs CO, US
Brian Badger - Divide CO, US
Robert Sartini - Colorado Springs CO, US
John Macedo - Clearwater FL, US
Gregory J. Bjornberg - Colorado Springs CO, US
John Rivera - Colorado Springs CO, US

Verizon Patent and Licensing Inc. - Basking Ridge NJ

H04M 1/64, H04Q 3/62, H04L 12/66

379 8819, 370352, 370356, 379 9, 379 3205, 37914204, 3792661, 3793551, 705 35, 709220

A method and system of an embodiment may include receiving at least a portion of a call recording request at a voice response unit, identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request, and utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.

2013005, Feb 28, 2013

Aug 30, 2011

13/220951

David E. PHELPS - Colorado Springs CO, US
Brian S. Badger - Divide CO, US
Phillip D. Crable - Woodland Park CO, US
Chester Hamill - Colorado Springs CO, US
Scott C. Danczuk - Colorado Springs CO, US
John Macedo - Clearwater FL, US

VERIZON PATENT AND LICENSING INC. - Basking Ridge NJ

G06F 15/16, G06F 17/30

707769, 709228, 707E17014

A device may receive a session retrieval command corresponding to session metadata provided to a user via a user interface. The session retrieval command may include a request for session data corresponding to a communication session. The device may identify a first session service device, corresponding to the communication session, based on the session retrieval command, where the first session service device is to provide a first session service to communication sessions. The device may communicate with the first session service device to obtain a first set of session data corresponding to the communication session, generate a communication session record based on the first set of session data, and provide the communication session record to the user via the user interface.

8310958, Nov 13, 2012

Dec 28, 2006

11/617232

Phillip D. Crable - Falcon CO, US
David E. Phelps - Colorado Springs CO, US
Brian S. Badger - Divide CO, US

Verizon Patent and Licensing Inc. - Basking Ridge NJ

H04L 12/16

370259, 710316, 379242

A method includes receiving a session initiation protocol (SIP) invite message and identifying a particular service associated with the SIP invite message. The method may also include identifying a destination for the SIP invite message using status information associated with a number of servers and forwarding the SIP invite message to the destination. The method may also further include identifying a first application server based on the SIP invite message and allocation information associated with allocating traffic among a number of application servers.