DAVID BRIAN MCNAMEE
Pilots at Oak Ln, Farmington, UT

2013011, May 2, 2013

Apr 23, 2012

13/453811

Nathaniel L. Checketts - Lehi UT, US
M. Blake Ferguson - Spanish Fork UT, US
Harold F. Widlansky - Salt Lake City UT, US
David B. McNamee - Farmington UT, US
Dallas J. Earl - Cedar Hills UT, US
Richard J. Bertlesen - Springville UT, US

BELLEGINGSMAATSCHAPPIJ ROSTRUM B.V. - Wijchen

G06Q 20/32

705 5, 705 2681, 705 2682

An apparatus , and system may be embodied as an article or method implementing transactions between a central or “core” application , a fulfillment application at a venue, and a wireless communication application hosted on a computing device , such as a cell phone, of an attendee at an event at that venue. Customers may sign up online, through various types of web applications or dedicated applications , to receive information, such as menus, catalogs, or the like of available products to be at the event. The core application may manage a database of records of customers, products, and fulfilment locations, and may send to fulfilment locations instructions to dispatch “runners” to deliver products to seat locations of customers ordering through wireless computer devices at a venue.

8175913, May 8, 2012

Oct 20, 2009

12/581961

Nathaniel L. Checketts - Lehi UT, US
M. Blake Ferguson - Spanish Fork UT, US
Harold F. Widlansky - Salt Lake City UT, US
David B. McNamee - Farmington UT, US
Dallas J. Earl - Cedar Hills UT, US
Richard J. Bertelsen - Springville UT, US

Mangia - Salt Lake City UT

G06F 17/30

705 10, 705 26, 705 28, 705 14, 4554141, 707E17044

An apparatus , and system may be embodied as an article or method implementing transactions between a central or “core” application , a fulfillment application at a venue, and a wireless communication application hosted on a computing device , such as a cell phone, of an attendee at an event at that venue. Customers may sign up online, through a various types of web applications or dedicated applications , to receive information, such as menus, catalogs, or the like of available products to be at the event. The core application may manage a database of records of customers, products, and fulfillment locations. The core application may send to fulfillment applications hosted by other computers at fulfillment locations instructions to dispatch “runners” to deliver products to seat locations of customers who may order products (e. g. , food, merchandise, etc. ) over cell phones or other internet-connected, wireless computer devices at a venue.

2007020, Sep 6, 2007

Jan 30, 2007

11/700540

Stephen Fulling - South Jordan UT, US
David McNamee - Farmington UT, US
Phillip Windley - Lindon UT, US
Lee Jensen - Midvale UT, US
Steve Spigarelli - West Jordan UT, US

H04L 12/66

370356000

Systems and methods for providing intelligent routing of customer inquiries via multi-channel communication tools. A dynamic router is provided that embraces interaction and manages resources of a back end system out to a portal. Such interaction can be via a chat session, a webpage, a telephone, or another manner of communication. When an individual (e.g., a customer or other individual) comes to a portal, the individual is dynamically routed to the preferred channel based on one or more of a variety of factors. A set of rules, customer information, and intelligent analysis combine to dynamically determine how to martial the resources to best service the individual. The routing provides a tailored experience specific to the particular individual rather than a static behavior that everyone would experience, and ensures that the communication takes place in a language that is desired by the individual.