Position:
Service Center Operations Manager at Computer Aid, Inc.
Location:
Greater Philadelphia Area
Industry:
Information Technology and Services
Work:
Computer Aid, Inc.
- Newark, DE since Jun 2006
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Service Center Operations Manager
Computer Aid, Inc.
- Malvern, PA Mar 2004 - Jun 2006
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Service Delivery Manager
Computer Aid, Inc.
- Wilmington, DE Jan 2002 - Mar 2004
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Service Delivery Manager
Education:
West Chester University of Pennsylvania
Bachelor of Science (BS), Marketing
Skills:
IT Service Management, Marketing, Service Delivery, Project Management, ITIL, Process Improvement, Vendor Management, Change Management, Troubleshooting, Customer Service, Service-Now, Metrics Driven, HDI, Human Resources, Solutions Focused, Personnel Management, Cross-functional Team Leadership, Program Management, CRM, Leadership, SharePoint, SDLC, service now
Honor & Awards:
Presidents Award (CAI) 2010