Position:
Team Manager at Alorica Inc
Location:
Greater Salt Lake City Area
Work:
Alorica Inc
since Jul 2002
-
Team Manager
Granite School District
Aug 2001 - Feb 2003
-
Instructor
Convergys
Jul 1999 - Mar 2002
-
Team Manager
Packard Bell NEC
1994 - 1999
-
Manager
Packard Bell Computer
Apr 1994 - Jul 1998
-
Manager
Skills:
A+ Certified, Computer Hardware, Excel, Scheduling, Call Center, Workforce Management, Customer Service, Troubleshooting, Windows, Microsoft Office, SLA, Customer Relations, Problem Solving, Software Installation, Account Management, Coaching, Word, PowerPoint, Process Improvement, Avaya, Mentoring, Team Management, Teaching, Team Building, Performance Management, Administration, Microsoft Excel, Microsoft Word, Sla, Team Mentoring, Humor, System Administration, Call Centers, Outsourcing, Operations Management, Customer Satisfaction, Contact Centers, Training, Leadership, Software Documentation, Call Center Development, Customer Experience, IVR, Management, BPO, CRM, Team Leadership