Position:
Helpdesk Supervisor at Envision Rx Options, Enrollment Supervisor at CVS Caremark
Location:
Cleveland/Akron, Ohio Area
Work:
Envision Rx Options
- Twinsburg, OH since Dec 2012
-
Helpdesk Supervisor
CVS Caremark
- Solon, OH since Sep 2011
-
Enrollment Supervisor
AmeriMark Direct
Aug 2009 - Oct 2010
-
Outbound Supervisor
Donor Care Center, Inc.
Sep 2008 - Jun 2009
-
Resource Development Manager
Donor Care Center, Inc.
2008 - Jun 2009
-
Resource Development Manager
Power Direct
2007 - 2008
-
Account Manager
InfoCision Management Corp.
Jan 2000 - Jan 2007
-
Manager
InfoCision
2000 - 2007
-
Call Center Manager
Progressive Corp.
1997 - 1999
-
Phone Center Supervisor
Education:
The University of Akron 1988 - 1992
Ohio University 1982 - 1984
Skills:
Account Management, Team Building, Call Center, Employee Training, Troubleshooting, Management, Analysis, Customer Satisfaction, Customer Service, Access, Software Documentation, Call Centers, Microsoft Word, Strategy, Sales Operations, Customer Experience, Team Leadership, Sales Management, Customer Retention, Leadership, Process Improvement, Strategic Planning, Workforce Management, Microsoft Office, Change Management, Quality Assurance, Training, Sales