Work:
National Relief Charities
- Sherman, TX and Phoenix, AZ Jul 2004 - May 2011
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Call Center Manager & Training Manager & eCommerce Coordinator
Airlines Reporting Corp. (ARC)
- Tampa, FL Jul 1998 - Oct 2003
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Sr. Mgr Account Management
Phoenix Information Systems Corp.
- St Petersburg, FL May 1993 - Mar 1998
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Director - Customer Service/Product Development & Quality Assurance
World Comnet
- Irvine, cA 1987 - 1991
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National Sales Manager
AirCal/American Airlines
- Newport Beach, CA 1981 - 1987
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Flight Schedule Specialist
National Airlines / Pan Am
- Los Angeles, CA Aug 1969 - Feb 1981
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Reservation Agent / Inventory Agent
Education:
Cerritos College
International Travel Academy
Certified in Domestic & International Travel, Travel Industry
Skills:
Training, Team Building, Call Centers, Process Improvement, Airlines