Work:
PRIME THERAPEUTICS, LLC
Contact Center Operations Manager, Center of Excellence (CoE)
PRIME THERAPEUTICS, LLC
Resolution Specialist Contact Center Supervisor
PRIME THERAPEUTICS, LLC
Customer Service Contact Center Supervisor
NETSHOPS, INCORPORATED
Senior Manager / Vendor Manager
NETSHOPS, INCORPORATED
Manager - Customer Care
NETSHOPS, INCORPORATED
Manager
NETSHOPS, INCORPORATED
Operations Manager - New Store Development
NETSHOPS, INCORPORATED - Omaha, NE
Senior Account Manager, Client Services
TPG TELEMANAGEMENT, INCORPORATED - Omaha, NE
Account Manager, Client Services
VENDOR MANAGEMENT - ADECCO - Schaumburg, IL
Consultant - Verizon National HQ Outsource Staffing Support Team
APAC CUSTOMER SERVICES, INCORPORATED
Operations Manager
AT&T Broadband - Corpus Christi, TX
Assistant Operations Manager
VERIZON WIRELESS
Vendor Relations Manager / Customer Care
VERIZON WIRELESS
Contact Center Leader
United Way of Elgin - Elgin, IL
Volunteer - United Way of Elgin (Illinois) - Governing Board Member, Fund Distribution Committee
Education:
DeVry Institute of Technology - Addison, IL
Telecommunications Management
Skills:
Omaha awarded World Class Certified Call Center by SQM - 2014 2008 Better Business Bureau Integrity Award Finalist While at NetShops Recognized in the attainment of seven JD Power Awards While at Ameritech Cellular Volunteer - United Way of Elgin (Illinois) - Governing Board Member, Fund Distribution Committee - 1997 Youth Sports Coach YMCA - Basketball (2002) / Omaha Bobcat Athletic Association - Football (between 2002-Present)